Bright Chaola
Lilongwe
Summary
- A confident and reliable individual, with customer service experience and also with proven track record in supervising retail operations, driving sales and revenue through cross selling and upselling to meet set targets.
- Strong Communicator with experience working with cross-functional teams to ensure quick resolution of problems to maximize efficiency.
- Skilled in people management, leadership, incident response and process improvement.
- A great track record of timely and accurate reporting in order to reflect performance in line with company's objectives.
Overview
11
11
years of professional experience
10052
10052
years of post-secondary education
Work History
Shop Supervisor
Airtel Malawi PLC
04.2017 - Current
- Ensuring that customers have a positive experience in shop.
- Providing product info and helping customers choose suitable plans or devices to meet their needs.
- Addressing customer inquiries and concerns effectively in order to achieve customer satisfaction.
- Resolving complaints and escalating complex issues to technical teams and also making follow ups to ensure issues are fully resolved.
- Finding Solutions that meet customer needs and company policies.
- Building a good customer relationship with customers to drive loyalty and also promote customer retention.
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Performing additional duties where needed.
- Processing approved orders and issuing Stock to dealers.
- Receiving inventory and accurately recording in the bin card and Gate entry Register.
- Inspecting and Verifying Inventory received to make sure that the right quantity has been delivered.
- Keeping records of processed orders shipped to dealers, or transferred to another warehouse for future reference.
- Controlling inventory levels by conducting physical counts on a daily basis.
- Preparing monthly stock take reports showing opening balances, receipts, issues and closing balances at the end of every month.
- Safeguarding Stores operations and contents by establishing and monitoring security procedures and protocols.
- Preparation of daily, weekly and monthly sales reports.
Data Geek (Customer Service Representative)
Airtel Malawi PLC
07.2016 - 03.2017
- Fostering a positive customer experience by resolving technical difficulties faced by customers and to escalate all issues that cannot immediately be resolved, selling to them data solutions and wonderful customer experience.
- Acquiring new business opportunities and assist in the retention of existing customers.
- Compiling a database for data customers.
- Acquiring and activating new customers on data.
- Producing daily reports for sales; trends of customer experience; and common customer complaints, request and queries.
- Fostering a delightful data customer experience by assisting with the operations of various services that can be accessed through my working conditions.
Sales & Marketing Representative
Vanguard Life Assurance
12.2014 - 07.2016
- Financial Advisor of the Life Products and Investment Programs which are designed to meet varied needs incidental to living.
- Making presentation and selling the range of Life Assurance Products.
- Direct selling of life insurance services to agreed budgets, product mix and timescales.
- Approach potential clients by utilizing phone solicitation and making presentations.
- Maintain and develop existing and new customers through planned individual account support and liaison with Life Administration staff.
- Follow up sales enquiries by post, emails, telephone, and personal visits.
Education
GRADUATE DIPLOMA IN BUSINESS MANAGEMENT (ADVANCED) -
University of Malawi Polytechnic Management Development Centre
DIPLOMA IN BUSINESS MANAGEMENT -
University of Malawi Polytechnic Management Development Centre
CERTIFICATE IN BUSINESS MANAGEMENT -
University of Malawi Polytechnic Management Development Centre
Malawi School Certificate of Education -
Nyambadwe Pvt Secondary School
Junior Certificate of Education -
Nyambadwe Pvt Secondary School
Skills
- Leadership and management skills
- Problem Solving Skills
- Technical skills
- Communication and Organizational Skills
- Operational skills
- Strong time management Skills
- Cross selling and Up selling
Contact Address
C/O Mr.J.G.D Chaola, Kanengo Industrial Area, P.O.Box 40306, Kanengo, Lilongwe, Lilongwe, 4
Contact Number
0994 755 799
Email Address
chaolabright@gmail.com
Personal Information
- Date of Birth: 08/29/91
- Gender: Male
- Marital Status: Single
References
- Mr Michael Mang'anda, Airtel Malawi PLC, P.O.Box 57, Lilongwe, Lilongwe, +265 999 989 852
- Mr Davie Njolo, Airtel Malawi PLC, P.O.Box 57, Lilongwe, Lilongwe, +265 999 959352
- Sibusiso Twea Nyasulu, NBS Bank Malawi, P.O.box 32251, Blantyre, Blantyre, 3, +265 999 989 091
Other Names
Bright
Competency In Data Collection And Conducting Surveys
2015, Research Assistant, Impact Research Centre, Mzuzu
Languages
English
Beginner
A1
Timeline
Shop Supervisor
Airtel Malawi PLC
04.2017 - Current
Data Geek (Customer Service Representative)
Airtel Malawi PLC
07.2016 - 03.2017
Sales & Marketing Representative
Vanguard Life Assurance
12.2014 - 07.2016
GRADUATE DIPLOMA IN BUSINESS MANAGEMENT (ADVANCED) -
University of Malawi Polytechnic Management Development Centre
DIPLOMA IN BUSINESS MANAGEMENT -
University of Malawi Polytechnic Management Development Centre
CERTIFICATE IN BUSINESS MANAGEMENT -
University of Malawi Polytechnic Management Development Centre
Malawi School Certificate of Education -
Nyambadwe Pvt Secondary School
Junior Certificate of Education -
Nyambadwe Pvt Secondary School