Arthur Matekenya
Project Manager
Blantyre
Summary
Results-driven IT Projects Manager with over 10 years of experience in IT support, project management, and digital transformation within large organizations. Expertise in delivering complex IT projects that drive digital transformation, particularly in banking and insurance systems, with a proven track record of enhancing customer experiences. Notable achievements include leading the migration from T24 to Flex cube core banking systems, implementing two core insurance systems, and deploying digital banking platforms. Renowned for a strategic and methodical approach to project management, ensuring IT initiatives align seamlessly with organizational goals, resolve critical business challenges, improve infrastructure, and deliver exceptional project outcomes.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
IT Projects Manager
NBS Bank
4 2022 - Current
- Led the Project Management Office (PMO) in overseeing key digital transformation initiatives, including the successful migration to the Flex cube Core Banking System, optimizing operational processes and improving customer service delivery
- Enhanced customer support through the coordination of comprehensive end-user training, enabling them to better assist customers and improve the bank's digital service offerings
- Collaborated with internal IT teams and offshore Oracle resources to resolve critical issues and stabilize platforms, ensuring continuous and secure access for users, which directly contributed to the bank's improved customer satisfaction
- Conducted thorough risk assessments and managed project budgets to ensure adherence to timelines and financial targets, aligning with PMO policies and standard operating procedures to maintain project integrity and minimize risk exposure
- Established and executed project communication strategies, providing regular status reports and stakeholder updates to ensure transparency and alignment with organizational goals throughout the project lifecycle
- Actively supported the transition from legacy systems, coordinating the integration of new technologies, and facilitated ongoing improvements to enhance system reliability, data security, and customer experience
IT Projects Manager
NICO Technologies
10.2019 - 01.2022
- Managed the Project Management Office (PMO) for the NICO Group, overseeing the delivery of multiple IT projects across the organization as Program Manager
- Led cross-functional teams of IT project managers, business analysts, and assurance personnel to ensure high-performance project execution
- Spearheaded the adoption of project management tools and processes to enhance project delivery efficiency and success
- Coordinated end-user training programs at project completion, ensuring seamless transitions and system adoption
- Managed risk assessments and cost estimating to safeguard project timelines, budgets, and scope
- Developed and implemented IT strategies, policies, and procedures, aligned with organizational objectives and anticipating future business needs
- Enforced document control policies and implemented comprehensive project governance frameworks to ensure compliance with industry best practices, SOPs, and internal IT policies
- Ensured optimal use of project resources from various departments, working closely with core user teams to align with business goals
- Delivered regular status reports and maintained consistent communication with stakeholders to ensure alignment and transparency throughout project lifecycles
Project Manager
NICO Zambia
11.2016 - 10.2019
- Led the implementation of a new core insurance system, improving operational processes and customer interaction through better technology
- Coordinated project timelines, resource allocation, and budget management to ensure successful delivery of the system upgrade
- Created detailed project reports for stakeholders, ensuring compliance with governance frameworks and organizational objectives
- Managed vendor relationships, securing necessary resources and ensuring service delivery excellence
IT Manager
NICO General
04.2014 - 10.2016
- Successfully implemented a new core insurance system, overseeing planning, execution, and deployment to enhance operational efficiency
- Managed IT infrastructure, including disaster recovery, network servers, and governance frameworks
- Developed IT budgets, monitored departmental performance, and led a team to improve IT services organization-wide
- Oversaw daily operations of the IT department, ensuring adherence to policies, regulatory compliance, and timely project delivery
Systems Administrator
Dulux
10.2010 - 03.2014
- Managed IT systems, including hardware/software maintenance, network configuration, and user support
- Implemented system upgrades, backups, and ensured data security through stringent protocols
- Trained end users on system functionality and provided technical support for hardware and software troubleshooting
Consultant
NICO Technologies
03.2009 - 10.2010
- Provided IT support across multiple systems, including server management and Citrix configuration
- Assisted in network design and implementation, disaster recovery planning, and database maintenance
- Supported POS system integration and helped implement robust IT processes to improve operational efficiency
Education
Master of Business Administration (MBA) (Pending) - Management Information Systems
Unicaf University
Bachelor of Science - Management Information Systems
University of Malawi (Polytechnic)
01.2009 - 12.2009
Diploma - Business Information Systems
University of Malawi (Polytechnic)
01.2005 - 12.2005
Skills
Project Management
Certification
Prince2 Foundation, People Cert-Axelos, 2018
Training and development
- Managing for Results, Gordon Institute of Business (GIBS), 2022
- Effective Supervisory Management Skills, 2020
- Team Leadership in a Crisis, 2020
- Performance Development, 2016
References
- Louis Sibande, NICO Holdings Ltd, P.O Box 501, Blantyre, Malawi, +265 991 388 575, lsibande@nicomw.com
- Keith Mumba, NICO Insurance Zambia, Plot 6106 & 6107 Great East Road, Lusaka, Zambia, +260 977 381 639, keith.mumba@nicoinsurance.co.zm
- Mathews Chikankheni, P.O Box 2485, Blantyre, Malawi, +265 888 882 312, mjchikankheni@sdnp.org.mw, mchikankheni@inflo.mw
Timeline
IT Projects Manager
NICO Technologies
10.2019 - 01.2022
Project Manager
NICO Zambia
11.2016 - 10.2019
IT Manager
NICO General
04.2014 - 10.2016
Systems Administrator
Dulux
10.2010 - 03.2014
Consultant
NICO Technologies
03.2009 - 10.2010
Bachelor of Science - Management Information Systems
University of Malawi (Polytechnic)
01.2009 - 12.2009
Diploma - Business Information Systems
University of Malawi (Polytechnic)
01.2005 - 12.2005
IT Projects Manager
NBS Bank
4 2022 - Current
Master of Business Administration (MBA) (Pending) - Management Information Systems
Unicaf University
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