Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Competent and confident professional with great business judgment, very creative, highly communicative individual, excellent interpersonal communication and specialized in customer support in busy firms. Motivated by challenges. Handles multiple demands consecutively, determining priorities, recognizing risk factors and making sound-decisions in a fast paced environment. Committed to delivering high quality results with little supervision. Energetic, organized, pays attention to detail and meticulous follow-through and professional.
Hi, I’m
Amour Kandoje
Blantyre
Summary
Overview
7
years of professional experience
Work History
BOSS FISHERIESBlantyte
SALES & MARKETING EXECUTIVE
03.2021 - 02.2023
Job overview
- Promoting the company’s existing brands and introducing new products to the market
- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives
- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
BOSS FISHERIES
SALES & BUSINESS DEVELOPMENT OFFICER
10.2020 - 02.2021
Job overview
- Analyzing customer feedback data to determine whether customers are satisfied with company products and services
- Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities
- Providing insight into product development and competitive positioning.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
BLANTYRE CITY COUNCIL
DEBT COLLECTOR
09.2019 - 09.2020
Job overview
- Keeping track of assigned accounts to identify outstanding debts
- Planning course of action to recover outstanding payments
- Locating and contacting debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Secured payments by following up with customers which disregarded promise to pay.
- Reviewed accounts to determine payment plan compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
BLANTYRE CITY COUNCIL
LICENSING OFFICER
09.2018 - 08.2019
Job overview
- Perform investigations and inspections on facilities
- Investigate complaints, serious incident reports within residential and business facilities
- Notify the right individuals of serious violations of licensing regulations.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Investigated past and current licensees to perform record checks.
- Issued public notification of official activities or meetings to public.
OSMAN FOODS
ADMINISTRATOR
04.2017 - 07.2018
Job overview
- Ensuring that Business is running smoothly
- Precede over facilities management
- Oversee department and material scheduling
- Handling productions staff.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
NATIONAL BANK OF MALAWI
RESEARCH ASSISTANT
08.2016 - 01.2017
Job overview
- Represent brand to target customers
- Increase brand awareness
- Build customer preferences
- Assist in administrative duties.
- Conducted qualitative and quantitative analysis on assigned data.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Implemented quality control measures for research methodologies.
Education
Malawi Adventist University
BACHELOR OF BUSINESS ADMINSTRATION (BBA)
01.2017
University Overview
Chichiri Secondary School
MALAWI SECONDARY CERTIFICATE OF EDUCATION (MSCE)
01.2010
University Overview
Malawi College of Accountancy
DIPLOMA from MANAGEMENT OF INFORMATION SYSTEMS (IMIS
01.2009
University Overview
Skills
HOBBIES
- Hiking
- Travelling
- Community Involvement
SKILLS
- Verbal & written skills
- Exceptional communication & Presentation
- Capability to work in a fast-Paced environment
- Ability to work with a sense of Urgency without sacrificing Accuracy
- Adobe Photoshop
- Developing and sustaining solid relationships with company Stakeholders and customers
- Strategic Planning
- Marketing Plan Development
- Opening and Closing Procedures
- Cash Handling
- Merchandising Proficiency
- Stock Management
- Staff Training and Motivation
References
References
REFEREES
Mr. Y. Bobe
Head of Brand Management
National Bank of Malawi Head office
P.O Box 466
Blantyre
Email: ybobe@natbank.co.mw
Mr. B. Chirwa
Assistant Director of Commerce and Industry
Blantyre City Council
Private Bag 67
Blantyre.
Cell: +265 999 379 547 / +265 881 267 827
Email: b.chirwa@bccmw.com
Mr. H. Gande
Head of Sales
Boss Fisheries Ltd.
P.O. Box 30065
Blantyre
Cell: +265 995 222 275 / 0882 222 275
Email: holmesgande@gmail.com
Interests
Interests
ACHIEVEMENTS , Promoted within a six-month timeframe for exceeding goals and supporting company culture
Timeline
SALES & MARKETING EXECUTIVE
BOSS FISHERIES
03.2021 - 02.2023
SALES & BUSINESS DEVELOPMENT OFFICER
BOSS FISHERIES
10.2020 - 02.2021
DEBT COLLECTOR
BLANTYRE CITY COUNCIL
09.2019 - 09.2020
LICENSING OFFICER
BLANTYRE CITY COUNCIL
09.2018 - 08.2019
ADMINISTRATOR
OSMAN FOODS
04.2017 - 07.2018
RESEARCH ASSISTANT
NATIONAL BANK OF MALAWI
08.2016 - 01.2017
Malawi Adventist University
BACHELOR OF BUSINESS ADMINSTRATION (BBA)
Chichiri Secondary School
MALAWI SECONDARY CERTIFICATE OF EDUCATION (MSCE)
Malawi College of Accountancy
DIPLOMA from MANAGEMENT OF INFORMATION SYSTEMS (IMIS
Similar Profiles
Stephanie M. GarnettStephanie M. Garnett
Chief of Procurement at NOAA, National Marine Fisheries Service, Pacific Islands Fisheries Science CenterChief of Procurement at NOAA, National Marine Fisheries Service, Pacific Islands Fisheries Science Center
Boss DoucetteBoss Doucette
Owner at Boss Construction Services LLC And Gutters By BossOwner at Boss Construction Services LLC And Gutters By Boss
Navya. MallappaNavya. Mallappa
Assistant Store Manager at BOSS HUGO BOSSAssistant Store Manager at BOSS HUGO BOSS
ABIGAIL KHOMBEABIGAIL KHOMBE
Operations Manager (Part-Time) at Cooling SystemsOperations Manager (Part-Time) at Cooling Systems
Francis SumbuleroFrancis Sumbulero
Senior Data Analytics Consultant at DeloitteSenior Data Analytics Consultant at Deloitte