Hi, I’m
Abdulkarim Twaha
Lilongwe
Summary
A skilled HR professional with a comprehensive understanding of organizational behavior and labor law compliance, demonstrating exceptional communication and leadership abilities. Adept at developing HR policies and mastering HR software, with a proactive approach to problem-solving and multitasking. Possesses strong time-management and organizational skills, alongside a commitment to employee welfare and benefits administration.
Overview
8
years of professional experience
Work History
Woodlands Hotels & Resorts Ltd.
Human Resource Officer
09.2023 - Current
Job overview
- Implementation of Human Resource policy and procedures consistent with: Members Policy Handbook, Additional notes to Members Policy Handbook, Code of Conduct, Human Resources Guidelines for Leaders, Malawi Labour Laws.
- This includes training staff on the above and ensuring compliance.
- Management of discipline and standards of conduct by conducting investigations into cases of misconduct and making reports and ensuring compliance of the sanctions proposed.
- Grievance handling and conflict management in collaboration with the Hotel Director ensuring compliance of the sanctions proposed.
- This also includes ensuring that the staff maintains professional and ethical behaviour in the workplace.
- Follow organizations grievance handling process.
- Guide and work together with Departmental Heads in handling the same in their respective sectors.
- Monitoring of the performance management process.
- Including but not limited to: Training staff on the performance management process, ensure mid-year and end of year performance appraisals are conducted, Guide Departmental Heads in conducting quality and effective appraisals, analysing appraisals to identify staff development needs.
- Maintaining HR information data bank that facilitates easy access to employee data and helps in informing sectors and staff about their needs.
- Prepare and update monthly staff record and share with all Departmental Heads including the following information: new staff details – name, gender, nationality, date of birth, position, start date, end of contract date, Leavers – with date and reason for leaving.
- Planning and implementation of staff development programmers.
- Management of leave and attendance.
- Ensure that staff fill in leave application forms.
- Confirm accuracy and correctness on the leave applied for and calculation of the days.
- Maintain a leave tracking system.
- Facilitate preparation of a leave schedule especially for senior staff.
- Handling staff welfare issues.
- Ensure that staff is aware of the various benefits and allowances entitled to them and providing guidance on the same.
- Includes: Following up on staff terminal benefits.
- Other HR & Administrative duties: Maintaining and updating of the staff personal files, ensuring all necessary and relevant documents are filed.
- These include ensuring the files are updated with contracts, job descriptions, code of conduct, photos, appraisals, identification document etc.
- Preparation of contracts and job descriptions of employees and ensuring that all staff have and sign these together with the Code of Conduct at the beginning of their contracts each year.
- Processing termination, dismissal and resignation letters and forwarding the same to payroll for further processing.
- Work closely with payroll on terminal pension and medical scheme benefits.
- Facilitate process of acquiring Temporary Employment Permits (TEP) for international staff and invitation letters for visa applications for staff and international visitors.
- Liaising with In-Charges on outstanding HR issues in their respective sectors.
- Any other duties that may be delegated by the director from time to time.
- Ensuring that all policies of the hotel are being followed in a transparent and accountable manner.
- Maintain good relationship with other stake holders.
- Ensuring promotion and career development of workers through in-service and other trainings.
- Setting and maintain reasonable and measurable standards of work and make them clear to the workers.
- Preparations of salaries and submission of Pay as You Earn (PAYE) returns to Malawi Revenue Authority (MRA).
Bluestar Tourism & Hospitality Management
Accounts Assistant
01.2021 - 01.2023
Job overview
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services.
Bluestar Tourism & Hospitality Management
Instructor (Computer, Front Office & Housekeeping)
01.2021 - 01.2023
PAK Auto Engineering
Personal Assistant/Administrative Officer
01.2019 - 01.2021
Job overview
- Acting as the first point of contact between managers and internal/external clients via phone calls and other methods of communication.
- Managing and organizing diaries, and scheduling appointments, meetings and events.
- Taking meeting minutes.
- Transcribing from dictation.
- Making transport, business accommodation, and travel arrangements.
- Organizing events and conferences.
- Preparing reports, presentations, and briefs.
- Maintaining databases and filing systems.
- Collating and filing the manager's business expenses and travel expenses.
Limbada Cottage
Cottage Manager
01.2019 - 08.2019
Job overview
- Coordinating with vendors to ensure that all supplies needed for events are delivered on time.
- Make sure that the interior of the house is clean and well-maintained at all times.
- Maintaining inventory of all furnishings and equipment in the house, including ordering replacements when needed.
- Ensure that all foodservice operations run smoothly during events, such as weddings and conferences.
- Coordinate with staff members to ensure that all events run smoothly from start to finish.
- Supervise daily housekeeping and maintenance staff to ensure that the facility is well-kept at all times.
Sun ‘N’ Sand Holiday Resort
Housekeeper
01.2017 - 01.2018
Job overview
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
- Notify superiors on any damages, deficits and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Check stocking levels of all consumables and replace when appropriate.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Education
University of the People
Degree from Business Administration
01.2026
University Overview
(online)
Saylor Academy USA
Certificate from Human Resource Management
01.2023
University Overview
(online)
Alison
Diploma from Event Management
01.2022
University Overview
(online)
Bluestar Tourism & Hospitality Management
Diploma from Hotel Management
01.2021
Great Commission Christian Academy
Malawi School Certificate of Education
01.2020
Skills
- Excellent Communication Skills
- Ability to work under pressure
- Problem solving and analytical skills
- Leadership and resourcefulness
- Conscientiousness
- Proactive approach to problem solving
- Ability to multitask
- Strong time-management and organization skills
- Training module creation
- Employee welfare consciousness
- Organizational behaviour understanding
Accomplishments
- Supervised team of 100 staff members.
References
The Managing Director, sodgarshahzad@gmail.com, 0 999 553 446, PAK Auto Engineering, P. O Box 120, Lilongwe, Malawi
PERSONAL INFORMATION
- Date of birth : 13 May 2001
- Gender : Male
- Nationality : Malawian
- Marital status : Single
- Religion : Muslim
Languages
Turkish
Elementary (A2)
Timeline
Human Resource Officer
Woodlands Hotels & Resorts Ltd.
09.2023 - Current
Accounts Assistant
Bluestar Tourism & Hospitality Management
01.2021 - 01.2023
Instructor (Computer, Front Office & Housekeeping)
Bluestar Tourism & Hospitality Management
01.2021 - 01.2023
Personal Assistant/Administrative Officer
PAK Auto Engineering
01.2019 - 01.2021
Cottage Manager
Limbada Cottage
01.2019 - 08.2019
Housekeeper
Sun ‘N’ Sand Holiday Resort
01.2017 - 01.2018
Saylor Academy USA
Certificate from Human Resource Management
Alison
Diploma from Event Management
Bluestar Tourism & Hospitality Management
Diploma from Hotel Management
Great Commission Christian Academy
Malawi School Certificate of Education
University of the People
Degree from Business Administration
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