Patience Masangano
Blantyre
Summary
HIS Support Officer with strong understanding of Information Technology/Health Information Systems and experience with balancing diverse workloads to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in ICT disciplines. Fosters innovative solutions and builds cooperative alliances between Implementing partners to address organization priorities, resources and work processes.
Overview
7
7
years of professional experience
Work History
HIS Support Officer
Luke International
01.2020 - Current
- Supporting all systems used in MoH Health Facilities – EMRs, CRVS, LIMS
- Implementing health information systems to support clinical primary care services, namely through use of Electronic Medical Record System (EMRs)
- Facilitating adoption and implementation of EMR to improve clinician efficiency and data management, therefore improving experience for clients accessing clinical services.
- High level understanding and utilization of other health information systems (including other types of EMR, LIMS, CRVS) that are used with MoH clinical programs
- Planning, Implementing and review data collection and reporting systems
- Facilitate seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Engaging and managing internal and external stakeholders to understand and respond to existing limitations and opportunities within Electronic systems
- Inform system design and implementation planning to ensure clinical and outcome data is recorded and analyzed in ways that drive continuous improvement in data quality and safety
- Deployment - system installation, systems set-up and readiness, and data entry
- Training – Capacity building to hospital staff for system maintenance and basic troubleshooting and refresher training i.e EMR system usage
- Maintenance of software, system updates, data verification, system troubleshooting, system configuration
- Hardware - Replacement of worn hardware, quantification of hardware, and updating equipment status
- Networking – Installation of power and network infrastructure for all systems used in Health facilities
- Ensuring all sites have reliable power backup and network solutions
- Working with hardware and Supplies Manager to keep updated list of location and state of hardware and supplies deployed at EMR site
- Making use of technology to improve information systems and processes used by their practitioners to ensure accurate and thorough data collection and input
- Communicating with and training doctors and staff about best practices for gathering and inputting data into EMR Systems. Facilitated Capacity Building for approximately 100 Ministry of Health Personnel
- Performing regular audits to ensure that all processes, data storage, and dissemination practices meet with all state and federal guidelines as well as those set by Malawi Government Health Information Systems
- Tracking information to recognize trends or problem areas in digital interventions being used MoH Health Facilities
- Analyzing all gathered health data to find inefficient practices or processes, preparing reports and assisting in improvement of systems.
Information Systems Intern
Malawi Chambers of Commerce and Industry
01.2019 - 01.2020
- Providing technical support & supervision on Large Scale Land Based Investment cases, writing off cases and give suggestions
- Developing plans for IT projects, determining factors such as project scope, specifications, costs, work plans, and materials
- Managing implementation of projects relating to company's software, hardware, networks, or other IT systems
- Monitoring security of IT systems and keep security programs up to date
- Overseeing technical staff working on projects, assigning tasks and ensuring work is on schedule and within budget
- Assessing and reporting on project performance using established industry standards
- Working in collaboration with project leads and project teams to develop and maintain project schedules and monitor cost status and forecasts
- Managing financial progress and forecasts
- Communicating any financial changes or impacts to stakeholders and obtaining authorization for budget changes to estimates using project change request process and appropriate software
- Clearly defining and communicating roles, responsibilities, and expectations for project team members
- Conducting project kick-off meetings and site visits as necessary
- Participating and leading project status meetings and communicating status of all projects to stakeholders and management
- Recording, tracking, and communicating issues, risks, changes, and status reports within project standard tools
- Developing and maintaining productive working relationships with project sponsors, vendors, and key clients
- Ensuring project documentation is maintained
- Preparing all project documentation for closure, storage, and possible auditing activities, ensuring technical accuracy
- Conducting community visits to assess environmental degradation, conservation, nutrition, water, sanitation, and hygienic status
- Conducting sensitization campaigns in communities on importance of adopting environmentally friendly / climate change mitigation
- Facilitating nutrition and food security project activities at both household and community level
- Conducting data collection of market research, analyzing and interpreting using both qualitative and quantitative methodology.
Data Cleaning Intern
Zoona Transactions Limited
01.2018 - 10.2018
- Maintaining, managing, troubleshooting, and upgrading computer systems and servers for performance and security-related issues
- Providing end-user support for variety of web applications
- Troubleshooting information technology-related issues for both hardware and software
- Coordinating set-up of data services, as well as phone, computer, and printer installation
- Coordinating planning, implementation, and maintenance of all information technology products
- Implementing, monitoring, and evaluating Zoona programs that encompass range of activities such as natural resource management, agribusiness, and agricultural institution development
- Directing organization's work, providing administrative and technical management necessary for accomplishing tasks
- Managing administrative support functions including organizational and human resources, budgeting, and procurement
- Managing, developing, overseeing, and evaluating agricultural development policies and program activities in wide range of agricultural program areas
- Conducting fortnightly training sessions to update field staff and farmers with current technologies
- Conducting overall data quality assurance
- Designing study guidelines and tools and its implementation including; proposing type of study design, contribution to development of study questionnaire, proposing sampling methodology (sample size calculation)
- Cleaning and analyzing data
- Conducting data analysis to monitor and evaluate projects' performance
- Actively participating in execution and designing of project proposals.
Enumerator
WATERSPOUTT & WASHTED-Scotland Chikwawa Health Initiative
01.2017 - 12.2017
- Attending training classes, studying Questionnaire and manual carefully and understanding them thoroughly
- Designing materials needed for study
- Interviewing households based on predefined survey to gather representative information related to health-seeking behaviors, practices, and access to health care services
- Explaining objectives of survey and its procedures to people who are to be interviewed
- Ensuring that supervisors are kept abreast of completed assignments and progress
- Completing and submitting internal paperwork as required
- Providing technical support in baseline survey (data collection and data analysis).
Education
BSc in Management Information Systems - Information Technology
University of Malawi, The Polytechnic
Malawi,Blantyre11.2018
Malawi School Certificate of Education (MSCE) -
Maranatha Girls Academy
Malawi,Blantyre01.2012
Skills
- Hardware and Software Troubleshooting
- Preventive Maintenance
- Structuring Service Level Agreements SLAs
- Microsoft Office Packages(Ms Access, power Point, Excel)
- Virtualization
- Network, Server and Database Administration
- Statistical Operations(SPSS, STATA)
Key Competencies Achievements
- Proven experience in designing study guidelines and tools and its implementation including; proposing a type of study design, contribution to the development of study questionnaire, proposing a sampling methodology (sample size calculation)
- Proven experience of working on cross diverse multi-cultural environments and able to communicate to a range of audiences and promote sharing and learning between cultures.
- Proven ability to promote self-awareness, learning and development among individuals
- Able to develop clear and realistic plans to deliver agreed objectives within deadlines, involving key individuals in the planning process.
- Experience and knowledge of community collective decision-making process and social and behavior change strategies
- Vast experience in community mobilization interventions
- Practical experience in working with Civil society organizations and companies
- Good community mobilization skills, facilitation skills, and committed to the use of participatory rural methodologies
- Skills in lobbying and advocacy
- Manage organization / company orders from inception through completion and ensure all required documentation is entered into current software system
- Excellent interpersonal communications and writing skills
- Knowledge of Microsoft Packages and using internet
- Knowledge of both qualitative and quantitative analysis
- Knowledge in questionnaire development, research and M and E tools
Traceable Referees
- Mr. G. Chibambo, Luke International Norway, Power and Infrastructure Lead Engineer, agiftchibambo@gmail.com, (+265) 996 204 640
- Mr. H. Chavula, Malawi Confederation of Chambers of Commerce and Industry, Head Real Sector and Macro-economic policy, hchavula@mccci.org / hchavula@gmail.com, (+265) 999 208 184
- Mr. M Chinguwo, Malawi University of Business and Applied Sciences (MUBAS), Lecturer, mchinguwo@poly.ac.mw, (+265) 993 195 721
Training Certificates Awards
- Database Operations: Microsoft Office Access, MySQL and Oracle
- Statistical Operations: SPSS, STATA and Microsoft excel
- Server operations: Linux and Windows systems
- Server, Database and Network Administration
- Certificate in Cybersecurity (Current studies)
- Level 1-Cisco Networking Academy
Personal Information
- Date of Birth: 12/27/94
- Nationality: Malawian
- Marital Status: Single
Timeline
HIS Support Officer
Luke International
01.2020 - Current
Information Systems Intern
Malawi Chambers of Commerce and Industry
01.2019 - 01.2020
Data Cleaning Intern
Zoona Transactions Limited
01.2018 - 10.2018
Enumerator
WATERSPOUTT & WASHTED-Scotland Chikwawa Health Initiative
01.2017 - 12.2017
BSc in Management Information Systems - Information Technology
University of Malawi, The Polytechnic
Malawi School Certificate of Education (MSCE) -
Maranatha Girls Academy
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